At Ojasvi Namkeen, we understand that customers or business buyers may sometimes need to cancel an order. This Cancellation Policy explains the general conditions applicable to order cancellations.
Products Covered
This policy applies to Ojasvi Namkeen products, including:
Laung Sev Namkeen
Ratlami Sev Namkeen
Khatta Meetha Namkeen
Gujarati Mixture Namkeen
Lahsun Sev Namkeen
Order Cancellation
Customers should contact Ojasvi Namkeen promptly after placing an order to initiate cancellation. We aim to make this process straightforward and supportive, considering the order's current status.
An order that has not yet been processed may be eligible for cancellation, subject to Ojasvi Namkeen's confirmation. Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
Bulk and B2B Orders
For wholesale, bulk, or B2B orders, cancellation terms may depend on the quantity, order requirements, processing stage, and other terms agreed at the time of order confirmation.
Customers should confirm product quantities, pricing, packaging, delivery details, and other requirements before processing the order
Cancellation After Dispatch
Once an order has been dispatched, it generally cannot be cancelled through the normal cancellation process.
Customers may contact Ojasvi Namkeen to discuss the available options, subject to the applicable order and product terms.
Refunds
If a cancellation is approved and a refund is due, we will process it according to the order terms and payment method, ensuring transparency in refund handling.
The time required for a refund to be reflected may depend on the payment method, bank, payment service provider, or other applicable financial institution.
Damaged or Incorrect Products
Cancellation differs from a complaint about a damaged, defective, or incorrect product. If you receive a damaged or incorrect product, please contact Ojasvi Namkeen as soon as reasonably possible with the order details and relevant information. We will review the matter separately based on the applicable product and order terms.
How to Request Cancellation
When requesting cancellation, customers should provide:
Customer or business name
Order details
Product name
Quantity ordered
Reason for cancellation, where applicable
Contact details used for the order
Ojasvi Namkeen must confirm cancellation requests.
Changes to This Policy
Ojasvi Namkeen may update this Cancellation Policy from time to time to reflect changes in business practices or applicable requirements.
We will publish any updated version on this page.
Contact for Cancellation Requests
Ojasvi Namkeen
2nd Floor Goyal Market 38 ,Ware House Road SiyaGanj, Indore - 452007 , Madhya Pradesh, India
Owner: Mayank Chouhan
